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Job Details

Associate Technical Service Engineer


Gebze, Turkey

Requisition #:


Post Date:

Jan 07, 2021

**Careers that Change Lives**

Bring your talents to an industry leader in medical technology and healthcare solutions were a market leader and growing every day. This is a great opportunity for an experienced sales professional from medical device market to gain greater independence in their work and join truly dedicated global team.

You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare.

**A Day in Life**

Under the leadership of the Service Center Manager, the AssociateTechnical Service Engineer is the individual contributor who provides their expertise and engineering know-how for the service, repair, maintenance, system update, installation support and telephonic support to the customers for our intensive care and electrosurgical devices.

This position is a part of TWAL (Turkey, West Asia, Levant) region, where you will be located at our Gebze Service Office. In this position, you will;

Work as a member of the local team to provide efficient repair, maintenance and installation support to all accounts within service center.

Operate, maintain, repair and modify equipment on designated equipment.

Perform a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems and software at Service Center.

Analyze and evaluate products and related performance.

Troubleshoot and diagnose malfunctions to resolve system issues in a timely manner.

Support future product integrations by performing upgrades and/or configuration updates to existing and future Medtronic capital equipment.

Make liaison between engineering staff and customer base to improve the functionality of the system.

Interface and build relationships with sales personnel to provide a unified voice to the customer, while representing the service organizations policies, needs and strategies.

Provide testing and validation support to the manufacturers organization, as applicable.

Assist in technical support for users of Medtronics equipment including phone support for users and technical staff.

Keep accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.

Participate in weekly teleconferences for escalations, post activity recaps and required training.

Provide proactive, clear communication with all levels of management both within Medtronic and within the customer organization.

Perform duties in compliance with environmental, health and safety related site rules, policies or governmental regulations.

**Must Haves**

BSc Degree (or equivalent qualification) in an appropriate field (Biomedical Engineering, Mechanical or electrical engineering) or Biomedical Technology.

Previous experience as Technician/Service Engineer within medical device industry.

3-5 years technician, engineer or customer support experience.

Ability to troubleshoot with technical skills, creativity and high discipline.

Ability to read and understand schematics and Engineering drawings.

Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.

Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.

Strong English written and verbal communication skills.

**Nice to Haves**

Experience with intensive care, surgical protocol and medical terminology.

Experience with patient recovery systems, electrosurgical systems.

Familiarity with most commonly used test equipment (i.e.: power supplies, DVMs, signal generators, flow meters, etc.)

**Your Answer**

Is this the position you were waiting for? Then please apply directly via the apply button!

**About Medtronic**

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
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