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Associate Territory Manager, Diabetes - Pomona Valley, CA


San Bernardino, CA 92411
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Job Details

Associate Territory Manager, Diabetes - Pomona Valley, CA


Upland, California, United States

Requisition #:


Post Date:

Jan 06, 2021


TheAssociate Territory Manager (ATM)will partner with the field and inside team to service and support key markets.This role will drive operational efficiencies within specified territories (i.e., paperwork collection, marketing campaign support, CareLink software/technical support, EPNP conversion, NPT generation).This role will serve as a liaison between the field sales and clinical team, inside sales teams, and customers.

We seek out and hire a diverse workforce at every level. We need fresh ideas and inclusive insights to continue to be an innovative industry leader thats why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.


The Diabetes Group at Medtronic is part of Medtronic plc, the global leader in medical technology. We are committed to ongoing breakthrough developments in leading-edge technology, unrivaled service and support, and uncompromising leadership. Medtronic is working with the global community to change the way people manage diabetes. Together, we will transform diabetes care by expanding access, integrating care and improving outcomes, so people with diabetes can enjoy greater freedom and better health.

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+ Partner with the field sales and clinical team across an assigned district and /or specific customer accounts to meet or exceed sales targets.

+ Collaborate with TM and DTS to review and manage pipeline. Responsible for pursuing leads, assessing needs and providing product services to maximize the benefits derived from Medtronics products and/or services.

+ Facilitate any paperwork (Medtronic or Dealer) collection needs with the office/patient and coordinates with the inside team. This includes paperwork collection for patient insurance processing, contacting patients for information and making sure all insurance requirements are fulfilled.

+ Assist TM and CTM with EPNP and NPT production.

+ Contact out of warranty (OOW) and ship when ready (SWR) leads.

+ Partners with Field Marketing Manager, DM, TM, and CTM to drive local marketing campaigns and events.

+ Fulfill and distribute marketing collateral to specified accounts.

+ Provide CareLink technical support as needed.

+ Implement strategies to streamline processes to create a pathway for new patient growth.

+ Responsible for developing, building, and strengthening long-term relationships with stakeholders including distributors and healthcare professionals.

+ Promotes and establishes education of the companys products and/or services.

+ Conducts market research including customers and competitors activities.



+ Bachelors degree


+ 2 years of sales or customer support experience (field or inside) OR 1-year clinical experience in a sales environment.

+ Knowledge of sales techniques typically gained through education and / or on the job learning.

+ Introductory knowledge of company products and services.

+ Prior medical device, business to business or pharmaceutical sales experience highly preferred.

+ Demonstrable, consistent success in previous roles indicated by high level of sales performance

+ Experience being accountable for sales quotas in a challenging, fast paced, changing environment.

+ Prior experience and knowledge of diabetes, unmet needs of diabetes therapies, and benefits of insulin pump therapy and continuous glucose monitoring.

+ Previous experience in a high volume telesales call center environment.

+ Strong customer focus in delivering sales and building relationships.

+ Demonstrated proficiency with Microsoft Office software. Ability to effectively navigate through databases and retrieve information electronically. Ability to quickly learn new programs and systems.

+ Ability to multi-task effectively, and to work both independently and in a team environment.

+ Must possess strong organizational skills and the ability to successfully handle multiple priorities.

+ Hardworking driven individual with effective persuasion skills.

+ Ability to understand and solve underlying causes of simple or complex problem.

+ Strong attention to detail by being exact, precise, and accurate.

+ Must successfully complete training.


Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.


The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to be independently mobile.The employee is also required to interact with a computer and communicate with peers and co-workers. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer.

Travel is required. Must be able to drive approximately 85% of the time within assigned territory and may require overnight travel. Ability to drive over four hours consecutively.Must have a valid drivers license and active vehicle insurance policy.In addition, your driving record will be reviewed and will be considered as part of your application.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
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