Credit Services Supervisor
Medtronic
Location:
Northridge, CA 91325
Date:
15-09-2020
Categories:
- Accountancy & Finance Jobs
- Medical & Health Care Jobs
- General Management Jobs
- Government
Medtronic
Job Details
Credit Services Supervisor
Location:
Northridge, California, United States
Requisition #:
20000ED2
Post Date:
Sep 10, 2020
**POSITION DESCRIPTION:POSITION DESCRIPTION:**
Responsible for supporting PFS management team by functioning as Refunds Credit Service Supervisor. Responsible for supporting refunds /credits staff training efforts, providing technical feedback on specific work items, system usage, and policies and procedures within the department and across the organization. Answers questions from team members regarding payer, patient billing and collection processes. Resolves escalated complaints. Works in conjunction with PFS management team to identify unit priorities and realign staff and workflow as appropriate. All supervisory responsibilities will be carried out in accordance with Medtronic policies and all applicable federal and state regulations.
**POSITION RESPONSIBILITIES:**
Work with team lead and staff to identify recurring issues within refunds and credits
that impact Revenue Cycle for all departments
Collaborating with PFS management as needed to suggest, develop, and implement policy and procedure changes across the Revenue Cycle to improve department functions
Ensure compliance with federal, state, and regulatory billing and collection guidelines through the performance of regular quality reviews and providing regular updates and in-services regarding changes to all unit staff
Mentor, support, and train employees to perform effectively, assist employees to develop to full potential
Handle internal staff as well as internal/external customers in a professional and courteous manner both in person and over the phone
Perform all daily tasks independently, while working as part of a team, within a demanding environment, with the ability to perform under frequent interruptions and/or distractions
**REQUIRED QUALIFICATIONS:**
Bachelors Degree from Accredited University
Five (5) plus years of work experience in a leading role with direct reports
Experience leading individuals or a team in a healthcare environment
Extensive knowledge in processing Credit and Refund invoices
Five (5) years experience in refunds/credits industry, accounting, insurance, healthcare returns, refunds and credits, collections, claims processing, which may include experience with government, commercial, and other third-party payers, interpreting EOBs, EOMBs, RAs and other related documents
Experience with MS Office suite (Word, Excel, Outlook), and internet and web site navigation
Knowledge of GE Centricity and SAP system
**REQUIRED KNOWLEDGE:**
Bachelors degree in Healthcare Management
Handle processing of QRs and DRQs
Intermediate knowledge of payer refunds and credit regulations and compliance issues as well as knowledge of return process
Experience in interpreting EOBs, EOMBs, and RAs. Experience with ICD9, HCPCS, and CPT coding
Intermediate knowledge of insurance contracting, payer regulations, managed care and compliance, with demonstrated experience in managed Medicare and Medicaid programs.
Intermediate to advanced knowledge of and experience with basic Microsoft programs including Word, Excel and Power Point, with demonstrated ability to prepare thoughtfully organized memoranda, letters, spreadsheets, charts and graphs, and various presentations.
Demonstrated analytical skills to identify and triage issues with Accounts Receivable Management
Excellent written and verbal communication skills
**PHYSICAL JOB REQUIREMENTS:**
Ability to sit, wear a headset, work on the computer for extended periods of time
Ability to lift 5lb ream of paper
Ability and willingness to work flexible hours and varying daytime shifts, including after-hours support
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
Location:
Northridge, California, United States
Requisition #:
20000ED2
Post Date:
Sep 10, 2020
**POSITION DESCRIPTION:POSITION DESCRIPTION:**
Responsible for supporting PFS management team by functioning as Refunds Credit Service Supervisor. Responsible for supporting refunds /credits staff training efforts, providing technical feedback on specific work items, system usage, and policies and procedures within the department and across the organization. Answers questions from team members regarding payer, patient billing and collection processes. Resolves escalated complaints. Works in conjunction with PFS management team to identify unit priorities and realign staff and workflow as appropriate. All supervisory responsibilities will be carried out in accordance with Medtronic policies and all applicable federal and state regulations.
**POSITION RESPONSIBILITIES:**
Work with team lead and staff to identify recurring issues within refunds and credits
that impact Revenue Cycle for all departments
Collaborating with PFS management as needed to suggest, develop, and implement policy and procedure changes across the Revenue Cycle to improve department functions
Ensure compliance with federal, state, and regulatory billing and collection guidelines through the performance of regular quality reviews and providing regular updates and in-services regarding changes to all unit staff
Mentor, support, and train employees to perform effectively, assist employees to develop to full potential
Handle internal staff as well as internal/external customers in a professional and courteous manner both in person and over the phone
Perform all daily tasks independently, while working as part of a team, within a demanding environment, with the ability to perform under frequent interruptions and/or distractions
**REQUIRED QUALIFICATIONS:**
Bachelors Degree from Accredited University
Five (5) plus years of work experience in a leading role with direct reports
Experience leading individuals or a team in a healthcare environment
Extensive knowledge in processing Credit and Refund invoices
Five (5) years experience in refunds/credits industry, accounting, insurance, healthcare returns, refunds and credits, collections, claims processing, which may include experience with government, commercial, and other third-party payers, interpreting EOBs, EOMBs, RAs and other related documents
Experience with MS Office suite (Word, Excel, Outlook), and internet and web site navigation
Knowledge of GE Centricity and SAP system
**REQUIRED KNOWLEDGE:**
Bachelors degree in Healthcare Management
Handle processing of QRs and DRQs
Intermediate knowledge of payer refunds and credit regulations and compliance issues as well as knowledge of return process
Experience in interpreting EOBs, EOMBs, and RAs. Experience with ICD9, HCPCS, and CPT coding
Intermediate knowledge of insurance contracting, payer regulations, managed care and compliance, with demonstrated experience in managed Medicare and Medicaid programs.
Intermediate to advanced knowledge of and experience with basic Microsoft programs including Word, Excel and Power Point, with demonstrated ability to prepare thoughtfully organized memoranda, letters, spreadsheets, charts and graphs, and various presentations.
Demonstrated analytical skills to identify and triage issues with Accounts Receivable Management
Excellent written and verbal communication skills
**PHYSICAL JOB REQUIREMENTS:**
Ability to sit, wear a headset, work on the computer for extended periods of time
Ability to lift 5lb ream of paper
Ability and willingness to work flexible hours and varying daytime shifts, including after-hours support
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
View Similar Jobs:
- View more Services Manager Jobs
- View more Accountancy & Finance Jobs Jobs
- View more Medical & Health Care Jobs Jobs
- View more General Management Jobs Jobs
- View more Government Jobs
- View more Medtronic Jobs
View More Jobs in Northridge, CA:
- View more jobs in Northridge, California
- Services Manager jobs in Northridge, California
- Accountancy & Finance Jobs jobs in Northridge, California
- Medical & Health Care Jobs jobs in Northridge, California
- General Management Jobs jobs in Northridge, California
- Government jobs in Northridge, California
- Medtronic jobs in Northridge, California