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Credit Services Supervisor


Northridge, CA 91325
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Job Details

Credit Services Supervisor


Northridge, California, United States

Requisition #:


Post Date:

Sep 10, 2020


Responsible for supporting PFS management team by functioning as Refunds Credit Service Supervisor. Responsible for supporting refunds /credits staff training efforts, providing technical feedback on specific work items, system usage, and policies and procedures within the department and across the organization. Answers questions from team members regarding payer, patient billing and collection processes. Resolves escalated complaints. Works in conjunction with PFS management team to identify unit priorities and realign staff and workflow as appropriate. All supervisory responsibilities will be carried out in accordance with Medtronic policies and all applicable federal and state regulations.


Work with team lead and staff to identify recurring issues within refunds and credits

that impact Revenue Cycle for all departments

Collaborating with PFS management as needed to suggest, develop, and implement policy and procedure changes across the Revenue Cycle to improve department functions

Ensure compliance with federal, state, and regulatory billing and collection guidelines through the performance of regular quality reviews and providing regular updates and in-services regarding changes to all unit staff

Mentor, support, and train employees to perform effectively, assist employees to develop to full potential

Handle internal staff as well as internal/external customers in a professional and courteous manner both in person and over the phone

Perform all daily tasks independently, while working as part of a team, within a demanding environment, with the ability to perform under frequent interruptions and/or distractions


Bachelors Degree from Accredited University

Five (5) plus years of work experience in a leading role with direct reports

Experience leading individuals or a team in a healthcare environment

Extensive knowledge in processing Credit and Refund invoices

Five (5) years experience in refunds/credits industry, accounting, insurance, healthcare returns, refunds and credits, collections, claims processing, which may include experience with government, commercial, and other third-party payers, interpreting EOBs, EOMBs, RAs and other related documents

Experience with MS Office suite (Word, Excel, Outlook), and internet and web site navigation

Knowledge of GE Centricity and SAP system


Bachelors degree in Healthcare Management

Handle processing of QRs and DRQs

Intermediate knowledge of payer refunds and credit regulations and compliance issues as well as knowledge of return process

Experience in interpreting EOBs, EOMBs, and RAs. Experience with ICD9, HCPCS, and CPT coding

Intermediate knowledge of insurance contracting, payer regulations, managed care and compliance, with demonstrated experience in managed Medicare and Medicaid programs.

Intermediate to advanced knowledge of and experience with basic Microsoft programs including Word, Excel and Power Point, with demonstrated ability to prepare thoughtfully organized memoranda, letters, spreadsheets, charts and graphs, and various presentations.

Demonstrated analytical skills to identify and triage issues with Accounts Receivable Management

Excellent written and verbal communication skills


Ability to sit, wear a headset, work on the computer for extended periods of time

Ability to lift 5lb ream of paper

Ability and willingness to work flexible hours and varying daytime shifts, including after-hours support
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
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