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Customer Service Manager, Kazakhstan - Almaty


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Job Details

Customer Service Manager, Kazakhstan - Almaty


Almaty, Kazakhstan

Requisition #:


Post Date:

Dec 23, 2020

**Careers that Change Lives**

Bring your talents to an industry leader in medical technology and healthcare solutions were a market leader and growing every day. This is a great opportunity for an experienced sales professional from medical device market to gain greater independence in their work and join truly dedicated global team.

You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare.

**A Day in Life**

Under the leadership of the Senior Customer Care Supply Chain Manager, the Customer Service Manager is the manager of who manages the Customer Service team in Kazakhstan. The majority of time is represented within the company to external and internal customers, product-related customer service management, tracing and interpreting shipments, taking and managing orders. This position concerns the TWAL (Turkey, West Asia, Levant) region, where you will work in close cooperation with local commercial teams (Sales, Marketing, DSM). In this position you;

Will have overall responsibility for customer service, supply chain planning, inventory management and physical distribution within Central-Asia for all of Medtronics operating units and be the member of the local Medtronic Leadership Team in Central Asia.

Will assure the required outbound flows for all of Medtronic products are performed at a high quality level against requested delivery dates.

Will have organizational impact and strong connection to the strategic directions and maintain operational plans and executions in customer care processes.

Will manage performance, develop talent, engagement and inclusion; communicate with business and operational developments; plan, prioritize and / or direct the responsibilities of direct reports.

Will provide leadership to staff ensuring the prioritization of strategic and department level initiatives to include defining performance goals and targets, will conduct performance reviews and staff 1:1s to guide performance management and employee development efforts and manage toward departmental goals.

Will strive for continuous improvement and consistency in deliverables ; initiate and drive changes to processes or services to fulfill customer needs and increase efficiency.

Will manage web-based ordering, confer with management regarding customer credits, returns goods for credit, identify quality assurance complaints and writes price differentials on orders.

Will keep accurate reports and document customer service actions and discussions.

Will control resources and utilize assets to achieve qualitative and quantitative targets.

Will lead daily and regular operational customer care and supply chain tasks executions proper to the defined targets.

Will execute impact program schedules, customer satisfaction levels or allocation of time, material resources.

Regarding operational continuity, will use information exchange, influence and active persuasion to provide cooperation with other stakeholders.

**Must Haves**

BS degree in Business Administration or related fields,

Min 10 years of experience in Customer Service within a multi-cultural organization,

Min 4-5 years of people management experience,

Strong analytical and data-driven decision-maker,

Customer and result orientation approach,

Coach and team-player, passionately driving continuous process improvements,

Solid personal adaptation skills,

Practical knowledge in leading and managing the execution of processes, projects and tactics within one job area,

Excellent command of both written and spoken English,

Good command of MS Office programs and software and databases,

SAP or similar ERP program usage experience.

**Your Answer**

Is this the position you were waiting for? Then please apply directly via the apply button!

**About Medtronic**

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
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