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Field Services Rep II- Chicago

Medtronic


Location:
Chicago, IL 60684
Date:
08-01-2021
2021-01-082021-02-14
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Job Details

Field Services Rep II- Chicago

Location:

Chicago, Illinois, United States

Requisition #:

20000MM3

Post Date:

Jan 06, 2021


**Field Service Engineer II- Chicago**


**CAREERS THAT CHANGE LIVES:**

The Field Service Engineer is responsible for performing on-site installation, repair, preventative maintenance, and upgrades of critical care ventilators and other company products.


**MITG**

The Minimally Invasive Therapies Group strives to enable earlier diagnosis, better treatment, faster complication-free recovery, and enhanced patient outcomes through less invasive surgical solutions.


**A DAY IN THE LIFE:**


+ Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.

+ Installs, operates, maintains, repairs and modifies equipment on designated equipment.

+ Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations

+ Analyzes and evaluates products and related performance.

+ Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.

+ Support future product integrations by performing upgrades and or configuration updates to existing and future ventilators.

+ Explain proper maintenance or operational procedures to customer.

+ Provide testing and validation support to the manufacturers organization, as applicable.

+ Assist in technical support for users, including phone support for users and technical staff.

+ Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.

+ Performs duties in compliance with environmental, health and safety related site rules, policies or governmental regulations.


**Must Have: Minimum Requirements**

**To be considered for this role, please ensure the minimum requirements are evident on your resume.**


+ High School Diploma and 2+ years technician, field service or customer service experience.


**Nice to Have**


+ Degree in Biomedical Electronics Technology, Electronics, or engineering or technology field.

+ Previous experience as Technician/Field Services within medical device industry.

+ Experience with Ventilators.

+ Ability to troubleshoot with technical skills, creativity and high discipline.

+ Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVMs, signal generators, flow meters, etc.)

+ Ability to read and understand schematics and engineering drawings.

+ Familiar with the FDA 21 CFR, CGMP for Medical devices.

+ Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.

+ Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.


**About Medtronic**

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.


We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.


**Physical Job Requirements**

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.


The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


**Up to 50% Travel**


**EEO**

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.


This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
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