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Field Technical Service Consultant - St. Louis to Memphis territory

Medtronic


Location:
Memphis, TN
Date:
22-02-2018
2018-02-222018-03-24
Job Code:
33999
Categories:
  • Engineering Jobs
Medtronic
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Job Details

Company Medtronic
Job Title Field Technical Service Consultant - St. Louis to Memphis territory
JobId 33999
Location: Memphis, TN, 38111, USA

Description
Field Technical Service Consultant - St. Louis to Memphis territory

Location:

Memphis, Tennessee, United States

Requisition #:

17000GQZ

Post Date:

Sep 17, 2017

**Bringyour talents to a leader in medicaltechnology and healthcare solutions.** **Rooted in our long history of mission-driven innovation,our medical technologies** **opendoors.** **We support your growth with thetraining, mentorship, and guidance you need to own your future success.** **Join us for a career in sales that changes lives.**

**POSITION DESCRIPTION**

**TheField Service Engineer is the primary technical representative for Medtronic AFSolutions customers and the sales and clinical teams. The FSE is alsoresponsible for the technical assessment, installation, support, servicing, maintenanceand de-installation of all AF Solutions systems at customer sites. The FSEworks closely with the Field Service and Technical Service teams to helpcoordinate feedback with the Marketing, Quality, Production and Engineeringgroups in order to continually evaluate the performance of products in thefield. This position may also requireproviding technical assistance to physicians or technologists during a clinicalprocedure.**

**_CRHF, AFSolutions seeks candidates who will meet our customer expectations by strivingwithout reserve for the greatest possible reliability and quality in ourproducts, processes and systems by being accountable, having a voice, andtaking action._**

**POSITION RESPONSIBILITIES**

+ **Perform installations, inspections, verification,corrective and preventive maintenance to ensure the successfulinstallation of AF Solutions consoles.**

+ **Maintain and submit technical records anddocumentation as per regulatory requirements.**

+ **Provide information from experiences in the fieldto colleagues in the office as well as updates to the database.**

+ **Provide input to service processes to ensurecontinuous improvement and evolution of the Field Service organization. Thisincludes the development and maintenance of Service documentation andprocedures.**

+ **Provide input to Engineering and Manufacturingfor upgrades to AF Solutions products.**

+ **Participate in the development and delivery oftechnical training to our distributors, partners, agents and technicallyqualified representatives of customer base.**

+ **Help facilitate the smooth introduction of newproducts to customers by participating in design improvement discussions.**

+ **Investigate, analyze and recognize trends intechnical data as it relates to AF Solutions products.**

+ **Participate in special projects as requested bythe US Field Service Manager or designee.**

+ **Participate in and provide technical training tophysicians, EP technicians and department managers at customer sites.**

**BASIC QUALIFICATIONS**

+ Bachelor’s degree inan Engineering discipline and 2-4 years’ experience in field service,quality assurance, complaint testing, design or compliance testing of medical,aerospace or other technical devices.A Master’s degree in an Engineering discipline can be considered inlieu of this experience.

or

+ 5 years of fieldservice, quality assurance, complaint testing, design or compliancetesting of medical, aerospace or other technical devices plus a Bachelorof Science Degree in a non-engineering discipline

**DESIRED/PREFERREDQUALIFICATIONS**

+ Ability to applyengineering principles such as electrical, mechanical, thermodynamic andbiomedical to troubleshooting without complete technical documentation.

+ Ability totroubleshoot problems and technically diagnose medical equipment. Excellent English writing and verbalcommunication skills

+ Experience in teachingtechnical subject matter

+ Excellent timemanagement skills and detail oriented

+ Flexibility to travelfrequently including possible international locations.

+ Ability to workindependently, self-motivated and without direct supervision.

+ Extensive direct, faceto face customer contact and interaction

+ Ability to work closelywith customers, listen to their issues and then develop a plan to increaseconfidence and satisfaction with AF Solutions products and services.

1. **PHYSICAL JOB REQUIREMENTS**

**Thephysical demands described here are representative of those that must be met byan employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions.**

+ Continuous verbal andwritten communication.

+ Frequent 2-handedlifting of up to 40 lbs. from floor to chair/table and from one to anothersurface at approximately the same level.

+ Sitting, standingand/or walking for up to eight plus hours per day

+ Environmentalexposures include eye protection, infectious disease and radiation

+ Frequently required touse hands to finger, handle or feel objects, tools or controls.

+ Ability to effectivelyuse a mobile phone, PC, keyboard and mouse

+ Frequent bending/stooping,squatting and balance

+ Specific visionabilities required by this job include close vision, distance vision,depth perception, and ability to adjust focus in relation to travel andoperating a personal computer.

+ Must be insurable andmaintain a valid driver’s license.

+ Ability to travelextensively with ease (approx. 75% of time)

+ Must be able to driveapproximately 30% of the time within assigned territory.

+ Environmental exposureto infectious disease and radiation.

+ FSE's are required tobe within their assigned territory each day to be available as unscheduledneeds arise.

+ **ABOUT MEDTRONIC:**

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what
technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make
tomorrow better than yesterday. It is
what makes this an exciting and rewarding place to be.

We can accelerate and advance our ability to create meaningful
innovations – but we will only succeed with the right people on our team. Let’s work together to address universal
healthcare needs and improve patients’ lives.
Help us shape the future.

It is the policy of Medtronic to provide equal employment
opportunity (EEO) to all persons regardless of age, color, national origin,
citizenship status, physical or mental disability, race, religion, creed,
gender, sex, sexual orientation, gender identity and/or expression, genetic
information, marital status, status with regard to public assistance, veteran
status or any other characteristic protected by federal, state or local
law. In addition, Medtronic will provide
reasonable accommodations for qualified individuals with disabilities.

This employer participates in the federal E-Verify program to
confirm the identity and employment authorization of all newly hired employees.
For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

The above statements are intended to describe the general nature
and level of work being performed by employees assigned to this classification.
They are not intended to be construed as an exhaustive list of all
responsibilities, duties and skills required of employees assigned to this
position.

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