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Managed Equipment Services Engineer (French speaking)


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Job Details

Managed Equipment Services Engineer (French speaking)



Requisition #:


Post Date:

Sep 21, 2020

**Careers that change lives**

Integrated Health Solutions (IHS) team members are seasoned professionals with in-depth knowledge of the healthcare value chain, as well as breadth of experience across multiple disciplines. They partner with hospital management teams and payers to drive complex transformational change, implement innovative growth strategies, streamline patient-focused care pathways and optimize operations.

Over the past 4 years, IHS has successfully built and commercialized managed care offerings for Cath Labs and Operating rooms. Currently, there are more than 200 active accounts with more than to $ 2.7 billion of total contract revenue. Consulting services, particularly Operational Excellence has been a crucial value proposition to our clients.

Aspiration is to strengthen and grow the consulting business in EMEA by bringing in world class consulting talent and practices and expanding the set of offerings. Consulting offerings will be the lead-in or door opener for managed services offerings.

Managed Equipment Services division, as one of the Capability of Integrated Health Solutions, has been merged with the Design Construction division creating the Turn-Key department. This new department oversees the Design, Construction, Equipment and Maintenance of hospital clinical department with high complexity.

**A day in the life**

The Managed Equipment Services Engineer will manage all activities related to the Equipment setup, in close coordination and collaboration with the Architects part of the Turn-Key department, of core hospital departments for IHS (CathLabs, ORs, ICUs), including assessment, planning, procurement, installation and ongoing maintenance of capital equipment for these departments, under the managed services model. He/She will collaborate with Medtronic, NGC, customer and stakeholders to manage the end-to-end project to equip and maintain a state-of-the-art hospital department The Engineer will manage all the Equipment projects across all stages of discussion/completion and continue to manage the ongoing maintenance of Labs/ORs in order to ensure hospital departments can provide high-quality clinical care at all times.

Main job duties/responsabilities:

**Collaboration and Support of Sales Team**

Attend and participate in professional group meetings; stay abreast of new trends and innovations in the healthcare field.

Contribute to sales with the Business Development Manager and consultants.

Manage assignments within the project with overall responsibility

Planning of the medical equipment and calculation of the costs of a specific assignment / project

Collaborate with IHS commercial team as well as hospital stakeholders to produce an optimal equipment plan

Manage projects from equipment point of view for Hospital Solutions accounts, ensuring fulfillment of quality requirements and timelines as dictated in tenders/contracts

**Site Audit, Assessment Planning**

Partner with internal/external architects/engineers for turnkey setup planning and execution.

Conduct Local Market Research on Capital Equipment and gather supplier technical information.

Create a complete asset inventory and/or plan with a review of all existing maintenance arrangements in order to identify potential financial and clinical risks, equipment replacement needs, and opportunities for improvement. Validate or set-up a multiyear maintenance plan and service level agreement.

Develop a comprehensive strategic plan for the safe, productive, and uninterrupted use of the equipment.

**Procurement, Installation and Training**

Manage the procurement, installation, testing, commissioning and training of/for capital equipment necessary for Hospital Solutions accounts EMEA wide.

Prepare and produce generic specs. Pre-qualify suppliers. Sent out RFI and RFQ to suppliers. Review Proposals and Prepare Capital Equipment Proposal Summary Reports.

Manage the equipment and maintenance contract procurement/negotiation for projects

Partner with commercial and tender teams to draft and submit tender bids.

Maintain the smooth installation of the equipment, the technical testing, and the training of clinical staff in order to ensure a fully functional department according to customer contracts by monitoring the OEMs.

Collaborate with the project team, Service Activation, Procurement (PSM) and Clinical Excellence teams.

Contribute with engineering expertise during potential customer visits and discussions

Collaborate and manage relationships with regional sales contacts at all capital equipment vendors to ensure on-time delivery and proper ongoing maintenance of capital equipment

Reporting to client and project stakeholder on maintenance performance and service interventions.

Cost tracking and service contract management. Advice and prepare equipment renewal plan

**Support and Maintenance**

Ensure Labs/ORs uptime through capital equipment maintenance across entire portfolio of the EMEA accounts, overseeing a team working with OEM maintenance, internal maintenance, and internal customer service staff.

Oversee the ongoing maintenance of contracted departments

Negotiate and/or renew maintenance contracts

Supervise Preventive and Corrective Maintenance activities along with the relevant reporting

Support the customer on End of Life cycle and strategize for the best outcome

Manage the de-installation process, managing re-marketing or disposal of used equipment.

**Professional Standards**

Provide professionalism and self-motivation to ensure high standards of care are achieved and an optimal service is realized.

**Must haves**

Biomedical Engineering or equivalent technical university degree

Registration of a recognized Professional Board is highly desirable

Certification in Project Management will be an advantage

Min 7+ years of experience in equipment and medical sector (hospital) with experience in capital equipment management and planning

Minimum 5+ years of international experience

Experience in CathLabs (CLs) and Operation Rooms (ORs) is a must

Demonstrated experience managing project design, cost/budget, scope, schedule, and resources

Experience in Turnkey Hospitals is a must

Experience in technology assessing and planning for the diverse hospital departments

Experience or familiarity to the service and maintenance of the equipment

Experience in project management and reporting

Strong knowledge of principles and techniques of carrying out Healthcare Facilities assessments

Willingness to travel mainly in Europe and occasionally in North Africa (30-40%)

Based in Europe


Client management

Good ability of self-organization

Team work attitude

Problem solving attitude and results orientation. Capability to analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.

Prioritize multiple, complex projects and programs within specific time frames.

Oversee and participate in the compilation of data, maintenance of records and files, and the preparation of clear and concise administrative and technical reports.

Demonstrate an awareness and appreciation of the cultural diversity of the community.

Communicate clearly and concisely, both orally and in writing.

Self-starter, with a strong ability to work without very close supervision in a high-pressure environment

Software Skills: MS Office; MS Project

Strong communication negotiation skills

Strong interpersonal skills and ability to establish and maintain effective partnerships and working relations with people in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity.

Ability to manage, organize, plan and implement work assignments, juggle competing demands and work under pressure of frequent and tight deadlines

Demonstrated ability to apply good judgment. Strong analytical and problem-solving skills and ability to handle a range of management and coordination issues.

Proven track record in technical advice and management of capital equipment, preferable in the field of cardiology and surgery and Medical IT.

Ability to lead multi-disciplinary and multi-cultural teams

Navigation skills under uncertainty

Organization oriented with technical imprint

Experience working within a multi-national team

Strong communication skills

Strong customer focus

Commercial acumen

English and French Fluency in speaking and writing

Independent, self-starter with project management experience

**Your Answer**

Is this the position you were waiting for? Then please apply directly via the apply button!

**About Medtronic**

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.

We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.

Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.

Founded in 1949 as a medical repair company, we're now among the world's largest medical technology, services and solutions companies, employing more than 89,000 people worldwide, serving physicians, hospitals and patients in over 155 countries. With our European Operations Center for Distribution and Shared Services in Heerlen, the Bakken Research Center in Maastricht, our manufacturing facility in Kerkrade, and the Dutch sales office in Eindhoven, Medtronic Netherlands has more than 1,750 employees.

Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your career. Join us!
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