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Technical User Support Analyst


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Job Details

Company Medtronic
Job Title Technical User Support Analyst
JobId 34306
Location: EGY

Technical User Support Analyst



Requisition #:


Post Date:

Sep 24, 2017

**A Day in the Life**

We offer you a position where you will have the chance

·To provide remote and local end-user IT support to customers related to a broad spectrum of IT infrastructure and applications within a medior role (technical oriented)

·IT support areas (not limited to) are: PC-hardware, smartphones, printers, office applications, productivity tools, client operating systems and internet applications

·Focus on 1st and 2nd level troubleshooting, processing standard change requests and executing daily IT operational tasks. May be part of a team that rotates through multiple shifts

·Performs operational tasks on a good level in client technology areas or acts as Subject Matter Expert within one (or more) areas

·Can effectively communicate policies, standards and guidelines to the business

·May coordinate communication and troubleshooting to determine impact of major system outages which effect the entire organization

·Works according to IT Service management standards and is able to contribute to the service support processes incident management, problem management, asset/configuration management and change management

·Recommends current supported software applications and hardware appropriately to best meet customer requirements

·Administers accounts and access on various platforms

·Creates and updates knowledge base articles to provide good level of service for end-users. Acts as knowledge champion to share knowledge across IT teams

·Able to independently set up hardware, software and IT related products or systems. Responsible for monitoring and maintaining accurate IT asset information as required

·Participates as a team member in different IT projects on a national or international level

**Must Haves**

·Bachelor in IT

·2+ years professional experience with 1st and 2nd line support and helpdesk call administration

·End user IT Support (IT Domain: IT Support Center)

·Basic infrastructure knowledge for 1st level IT support

·Basic knowledge of IT service management principles or completed equivalent training

·Customer focused, team player and prepared to go the extra mile to deliver IT service to the customer (no 9 to 5 mentality)

·Time management skills and the ability to prioritize should be on a basic level

·Must be able to analyze, summarize and communicate low-level problems and provide action recommendations to the next level of the escalation chain

·Ability to work in a team and perform with supervision

·Good verbal and written communication skills in local and English language.

·Travel 0 - 10%

**Nice to Haves**

·Preferred to speak additional languages (depending on team requirements)

**Your Answer**

Is this the position you were waiting for? Then please apply directly via the apply button!

**About Medtronic**

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.

We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.

Let’s work together to address universal healthcare needs and improve patients’ lives.Help us shape the


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